CUSTOMER SATISFACTION SURVEY
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We would like to hear your opinion so we can continue improving. Thank you for taking a few minutes to complete this survey, which will help us offer you a better service. Your responses will be treated confidentially.
Name
*
Name
Surname
Email
*
Company position
*
Company
*
1.1. How would you rate the quality/price ratio of our Porcelain products?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 1.1
1.2. How would you rate the quality/price ratio of our Faucets products?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 1.2
1.3. How would you rate the quality/price ratio of our Furniture products?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 1.3.
2.1. How would you rate the delivery times of your Porcelain orders?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 2.1.
2.2. How would you rate the delivery times of your Faucets orders?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 2.2.
2.3. How would you rate the delivery times of your Furniture orders?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 2.3.
3. How would you rate the commercial service provided by your GALA representative?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 3.
4. How would you rate the customer service received from GALA’s Customer Care Department?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 4
5. How would you rate the incident management through our Technical Assistance Service (SAT)?
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Bad
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Sufficient
Good
Excellent
Observaciones 5.
6. How would you rate our information and communication channels? (social media, catalogue, website, etc.)
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Good
Excellent
Observaciones 6.
7. Overall, how would you rate GALA as a company?
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Bad
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Sufficient
Good
Excellent
Observaciones 7.
8. How likely are you to recommend GALA to other people or companies?
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Bad
Insufficient
Sufficient
Good
Excellent
Observaciones 8.
General Questions
In what areas do you think we could improve to offer you better service/products in the future?
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(You may include opportunities for improvement or aspects to reinforce) (Open question)
General Remarks (Optional)
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